In business, you have to deal with frequent loss.
You lose a long term customer. You lose a new deal. You lose a high potential employee.
Loss always stings for a moment, but it’s what you do next that matters.
The helpless victim questions the customer’s judgement or intelligence. He scoffs at his competitor’s success. The story he once told himself about the high-potential employee morphs into indifference.
One Simple Question
The leader asks, what can I learn from this?
She asks question after question and digs deeper until she gets to the heart what happened.
No blame. No excuses.
Then she makes real changes and builds new habits, one at a time.
She looks forward with hope and improves her chances for next time.
Yeah But …
Of course there are times when you are happy to get rid of a pain-in-the butt customer or employee. Some losses are definitely blessings in disguise.
But don’t rationalize your way out of every learning experience or you’ll never improve, and your future probably won’t look any different.